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Testimonianze dei clienti

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Scopri come TraceParts può fornire soluzioni innovative e a valore aggiunto per cataloghi web, modelli CAD 3D e configuratori di prodotto.

Guillaume Montessuit, Product Manager di Amphenol Socapex

È una soluzione che ci consente di elevare la qualità del servizio che offriamo a clienti e prospect ed essere più reattivi, grazie alla disponibilità immediata dei modelli 3D.

Guillaume Montessuit, Product Manager di Amphenol Socapex
Jean-Michel Stetten, President of Boutet

The success of TraceParts is also our success

Jean-Michel Stetten, President of Boutet
Frédéric COUPPEY CEO of Chambrelan

The teams at TraceParts came through with this particular requirement. Our catalog is regularly updated, and TraceParts supports the changes with the same quality of service since the beginning, such as when uploading new products as is the case this year.

Frédéric COUPPEY CEO of Chambrelan

Users don’t have to select a product that they had already chosen in the Contrinex product finder for a second time in the 3D catalog. Contrinex is making the system as user-friendly as possible for its customers while still offering the direct route to the 3D catalog

Stéphane Garcia, Chief Marketing Officer

We obviously wanted to satisfy their demands, but even though we design our own products using 3D CAD software, our technical departments were spending too much time responding to their requirements, especially due to the need to simplify our models in order to protect our expertise.

Stéphane Garcia, Chief Marketing Officer
Marcel Dubois, General Manager for CSR

Since we were evaluating the investment only in terms of supplying CAD models, the financial effort seemed very high and we hesitated for a long time, especially since part of our catalogs are made up of parts manufactured by third parties. The sales and technical teams at TraceParts were finally able to convince us and we do not regret it at all, because the benefits largely surpass the simple service offered to our customers.

Marcel Dubois, General Manager for CSR
Hervé GOMAS, Manager for Marketing and R&D

We had already used CAD to sketch some tools before Facom put the TraceParts library online. It will save time for modeling and enable us to provide a list of references to our customers. We recently simulated maintenance operations for a dual-engine 100-seat airplane. The engines contained many parts within a very confined area. We were able to supply our customer with a “Toolbox” that includes a list of recommended tools, including several specific tools. Our customer was impressed by this service!

Hervé GOMAS, Manager for Marketing and R&D
Axel Weber, Marketing manager

A very effective tool for specifically positioning and promoting our catalog and products.

Axel Weber, Marketing manager
Joschi Rohe, Head of Electronic Media at igus

We feel that we’re getting a good service that runs smoothly, and they are always open to new ideas from us.

Joschi Rohe, Head of Electronic Media at igus
Norbert Winkler, Vice President Supply Chain Management Industrial Aftermarket Schaeffler KG

We weren’t just going to rely on potential customers stumbling across INA by chance on the Internet. But the chances are good of someone accessing INA’s website via the TraceParts CAD content platform; so, we’ve found the ideal marketing multiplier in TraceParts.

Norbert Winkler, Vice President Supply Chain Management Industrial Aftermarket Schaeffler KG
Jean-Paul Coron, CEO of Kinetic Systems

The implementation time was exactly the same as what had been previously announced. We had set priorities for the initial parts, in this case about thirty products offered in 5 sizes. Beyond mastering the deadlines, we appreciated the great reliability of the models that were generated.

Jean-Paul Coron, CEO of Kinetic Systems
Patrice SALEM, Marketing Support Manager

What we really appreciate about TraceParts is their ability to meet our quality demands and that it is a truly long-term partner. Since we introduced the service, product sales have been growing regularly. This helps us to foster customer loyalty and win new business.

Patrice SALEM, Marketing Support Manager
Serge Buechli, Product Manager at LEMO

As such, we benefit from the foothold that TraceParts had gained in design firms around the world, allowing us to address specific regions and markets.

Serge Buechli, Product Manager at LEMO
Philippe Drumel, Sales Director

Their offer came at just the right moment. More and more of our customers were asking for 3D models in various CAD formats. At the time, we only had hardcopy catalogs and an out-of-date website. As such, we were interested in what they could bring us in terms of both technology and marketing expertise.

Philippe Drumel, Sales Director
Didier Maurin, CEO

Many companies in our market sectors select their components from TraceParts, Europe’s number one. This is especially true of our key accounts in the automotive and aerospace industries. It was important to give them access to our catalogs through that particular channel.

Didier Maurin, CEO
Philippe Maire, sales manager

We weren’t able to provide our 3D models in all the formats being requested. We therefore approached TraceParts, which already had a good reputation among our customers.

Philippe Maire, sales manager
Damien Cardon-Dubois, Technical Director for Norelem France

An internal development would have caused us to make compromises, specifically on the proposed CAD formats. This orientation would have penalized some users of our components and would have been contrary to our tradition of offering the best service to our clients. This work went largely beyond the framework of our profession.

Damien Cardon-Dubois, Technical Director for Norelem France
Pierre Emmanuel Bernard, Chief Marketing Officer at PINET

In the beginning, one of our main thoughts was the extra service that we could give customers by offering 3D parts libraries, since they were increasingly using CAD software and often had to work our parts into their assemblies.

Pierre Emmanuel Bernard, Chief Marketing Officer at PINET
Jim Lillig, responsabile marketing digitale.

TraceParts ci ha consentito di sfruttare le risorse digitali che già avevamo per raggiungere i nostri obiettivi. Il team Web di Remke ha implementato il viewer integrato EasyLink di TraceParts e le funzionalità di download CAD. Tutto questo ci ha permesso di alleggerire il carico di lavoro del team dell’assistenza clienti, visto che i nostri clienti ora possono trovare e scaricare da soli i file CAD di Remke sul nostro sito, 24 ore su 24, 7 giorni su 7. Con il tempo aggiungeremo i dati CAD di altri prodotti Remke.

Jim Lillig, responsabile marketing digitale.
Carsten Hennig from the company management of Rohde AG

With an online catalog we want to be able to offer designers, developers and also students the possibility of using our CAD data for their projects. Especially the students require enough material to be able to experiment with the different software solutions

Carsten Hennig from the company management of Rohde AG

Su consiglio di moltissimi fornitori e clienti, abbiamo scelto TraceParts per riunire i cataloghi 3D esistenti, creare quelli dei fornitori che hanno aderito al nostro programma e integrarli sui nostri siti, su TraceParts.com e sui siti che fanno parte della rete TraceParts Publishing Network.

Hartmut Schlee, eBusiness Manager at J. Schmalz GmbH

You could say that with the CAD download service we’re in a win-win situation. Our customers are benefiting from shorter design times and so can cut their product development costs. On the other side, we’ve been able to reduce our internal process costs and expand our market position through enhanced customer service.

Hartmut Schlee, eBusiness Manager at J. Schmalz GmbH
François Janvier, heads the Data Project for the Technical Communication department

Our decision was based above all on technical criteria. TraceParts was the only supplier covering all the main market standards and formats. In addition, the quality of its catalogs and resulting success with CAD/CAM customers made it a vital partner.

François Janvier, heads the Data Project for the Technical Communication department
Jörg Eberhard, International Marketing, Key Account & Business Development Manager

TraceParts allows us to make available our products “on the fly” in a variety of CAD formats to our customers via our own website. We have also found a measurable additional sales multiplier effect for our products through their publication on traceparts.com and its highly qualified audience.

Jörg Eberhard, International Marketing, Key Account & Business Development Manager
Françoise Pfister, CEO of Siam Ringspann France

Like Siam, TraceParts knows how to innovate and we share the same values concerning service provided to the client, the same enthusiasm in our respective specialties. These are a good basis for a long-term partnership.

Françoise Pfister, CEO of Siam Ringspann France
Ingrid Wiedemann, Technical Documentation Manager at Trelleborg Sealing Solutions

It quickly became very clear to us that we needed to respond to the market’s obvious demand so that we could continue to offer our customers the best possible service. So, early 2003, we began looking for a partner that could help us to produce an online CAD catalog.

Ingrid Wiedemann, Technical Documentation Manager at Trelleborg Sealing Solutions
Patrick Coulpin, Marketing Manager at VIM

TraceParts was able to demonstrate the superiority of its techniques in comparison to other companies that were consulted to simplify and provide models in the largest variety of CAD formats imaginable.

Patrick Coulpin, Marketing Manager at VIM

Winkel provides the CAD geometry to TraceParts, along with all the information required to configure relevant models. “We convert this data to a configurable CAD model, add all the necessary information in the form of rules, formulas or table accesses, thereby making the mechanism configurable online.