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Frequently Asked Questions (FAQ)


Below is a list of the most frequently asked questions about Smart-Publishing that we receive from our users.

Do you have specific questions? Please contact us

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    Questions about the 3D preview

    • There is no 3D preview available for my product.
    • If the 3D preview is not showing, it means that your original file didn’t pass the CAD analysis. You can check the analysis result for a product in the “Manage Your Products” dashboard.

     

    • The 3D preview says “Preview is not available”
    • The uploaded model can be too heavy to be processed live by our platform, you must ask to your TraceParts Smart-publishing contact to put the preview in cache.

     

    • The 3D preview doesn’t display my updated product geometry
    • All the 3D previews are cached in order to have the best performance on our platform, you must ask to your TraceParts Smart-Publishing contact to clean the cache for your product.
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    Questions about the template

    • Can I change the value of a ProductID?
    • You can change it but the initial Product created under the former ProductID will not be impacted/updated by future batch submitting, as the former ProductID is not existing anymore in the xls template. As there is no functionality at the moment to delete a ProductID, you must ask to your TraceParts Smart-publishing contact to delete the old Product created with the former ProductID

     

    • Can a product be classified in several categories of the same classification?
    • Yes, it’s possible. For the TraceParts classification you must create a new column named “TRACEPARTS_Classification_Category_ID_2”, for your own classification you must create a new column “Classification_Category_ID_2”. If you need more categories, just add a new column like above and increment the numeric value ie: “TRACEPARTS_Classification_Category_ID_3” and so on.
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    Questions about submitted files

    • In which format can Product pictures be supplied?
    • You can supply in jpeg, bmp, gif, png. The Smart-publishing process will convert them automatically in the saved format (gif) and in the dimension.