Questions about the 3D preview
- There is no 3D preview available for my product. If the 3D preview is not showing, it means that your original file didn’t pass the CAD analysis. You can check the analysis result for a product in the “Manage Your Products” dashboard.
- The 3D preview says “Preview is not available” The uploaded model can be too heavy to be processed live by our platform, you must ask to your TraceParts Smart-publishing contact to put the preview in cache.
- The 3D preview doesn’t display my updated product geometry All the 3D previews are cached in order to have the best performance on our platform, you must ask to your TraceParts Smart-Publishing contact to clean the cache for your product.