Customers’ success

This solution has allowed us to enhance the quality of service for our customers and prospects, while boosting our response speed by offering instant 3D models. Guillaume Montessuit, Product Manager at Amphenol Socapex

TraceParts allowed us to leverage existing Remke digital assets to achieve our objectives. The Remke web team implemented the TraceParts EasyLink embedded viewer and CAD download functions which allowed us to free up our customer support team since our customers can now find and download Remke CAD files on our website on their own, 24/7. We’ll be adding CAD data for additional Remke products over time. Jim Lillig, Digital Marketing Director

The situation is that customers need our product data during different process steps, e.g. as a 3D model in layout planning, as an electrical symbol in current flow diagrams, or in the ERP system with the commercial and technical data, continues Schulz. Marcel Schulz, Business Developer for Digital Engineering at Siemens in Fürth, Germany.

On the recommendations of many suppliers and customers, we choose TraceParts to consolidate the existing 3D catalogs, to create catalogs for vendors joining the program, and to publish them on our websites, on TraceParts.com, and the entire TraceParts Network. David Pike, Marketing Engineer at RS, England

Winkel provides the CAD geometry to TraceParts, along with all the information required to configure relevant models. “We convert this data to a configurable CAD model, add all the necessary information in the form of rules, formulas or table accesses, thereby making the mechanism configurable online. Christian Winkel, managing partner at Winkel GmbH

TraceParts was able to demonstrate the superiority of its techniques in comparison to other companies that were consulted to simplify and provide models in the largest variety of CAD formats imaginable. Their team worked with our classic catalogs and our 3D models. Less than 6 months after beginning the actual project, nearly 8,000 items had been treated and put online. Patrick Coulpin, Marketing Manager at VIM

It quickly became very clear to us that we needed to respond to the market’s obvious demand so that we could continue to offer our customers the best possible service. So, early 2003, we began looking for a partner that could help us to produce an online CAD catalog. Ingrid Wiedemann, Technical Documentation Manager at Trelleborg Sealing Solutions

Like Siam, TraceParts knows how to innovate and we share the same values concerning service provided to the client, the same enthusiasm in our respective specialties. These are a good basis for a long-term partnership. Françoise Pfister, CEO of Siam Ringspann France

TraceParts allows us to make available our products “on the fly” in a variety of CAD formats to our customers via our own website. We have also found a measurable additional sales multiplier effect for our products through their publication on traceparts.com and its highly qualified audience. Jörg Eberhard, International Marketing, Key Account & Business Development Manager

Our decision was based above all on technical criteria. TraceParts was the only supplier covering all the main market standards and formats. In addition, the quality of its catalogs and resulting success with CAD/CAM customers made it a vital partner. François Janvier, heads the Data Project for the Technical Communication department

You could say that with the CAD download service we’re in a win-win situation. Our customers are benefiting from shorter design times and so can cut their product development costs. On the other side, we’ve been able to reduce our internal process costs and expand our market position through enhanced customer service. Hartmut Schlee, eBusiness Manager at J. Schmalz GmbH

With an online catalog we want to be able to offer designers, developers and also students the possibility of using our CAD data for their projects. Especially the students require enough material to be able to experiment with the different software solutions Carsten Hennig from the company management of Rohde AG

In the beginning, one of our main thoughts was the extra service that we could give customers by offering 3D parts libraries, since they were increasingly using CAD software and often had to work our parts into their assemblies. Pierre Emmanuel Bernard, Chief Marketing Officer at PINET

An internal development would have caused us to make compromises, specifically on the proposed CAD formats. This orientation would have penalized some users of our components and would have been contrary to our tradition of offering the best service to our clients. This work went largely beyond the framework of our profession. Olivier Le Meur, the Technical Manager for norelem France

We weren’t able to provide our 3D models in all the formats being requested. We therefore approached TraceParts, which already had a good reputation among our customers. Philippe Maire, sales manager

Their offer came at just the right moment. More and more of our customers were asking for 3D models in various CAD formats. At the time, we only had hardcopy catalogs and an out-of-date website. As such, we were interested in what they could bring us in terms of both technology and marketing expertise. Philippe Drumel, Sales Director

As such, we benefit from the foothold that TraceParts had gained in design firms around the world, allowing us to address specific regions and markets. Serge Buechli, Product Manager at LEMO

What we really appreciate about TraceParts is their ability to meet our quality demands and that it is a truly long-term partner. Since we introduced the service, product sales have been growing regularly. This helps us to foster customer loyalty and win new business. Patrice SALEM, Marketing Support Manager

The implementation time was exactly the same as what had been previously announced. We had set priorities for the initial parts, in this case about thirty products offered in 5 sizes. Beyond mastering the deadlines, we appreciated the great reliability of the models that were generated. Jean-Paul Coron, CEO of Kinetic Systems

We weren’t just going to rely on potential customers stumbling across INA by chance on the Internet. But the chances are good of someone accessing INA’s website via the TraceParts CAD content platform; so, we’ve found the ideal marketing multiplier in TraceParts. Norbert Winkler, Vice President Supply Chain Management Industrial Aftermarket Schaeffler KG

We feel that we’re getting a good service that runs smoothly, and they are always open to new ideas from us. Joschi Rohe, Head of Electronic Media at igus

A very effective tool for specifically positioning and promoting our catalog and products. Axel Weber, Marketing manager

We had already used CAD to sketch some tools before Facom put the TraceParts library online. It will save time for modeling and enable us to provide a list of references to our customers. We recently simulated maintenance operations for a dual-engine 100-seat airplane. The engines contained many parts within a very confined area. We were able to supply our customer with a “Toolbox” that includes a list of recommended tools, including several specific tools. Our customer was impressed by this service! Hervé GOMAS, Manager for Marketing and R&D

Many companies in our market sectors select their components from TraceParts, Europe's number one. This is especially true of our key accounts in the automotive and aerospace industries. It was important to give them access to our catalogs through that particular channel. Didier Maurin, CEO

Since we were evaluating the investment only in terms of supplying CAD models, the financial effort seemed very high and we hesitated for a long time, especially since part of our catalogs are made up of parts manufactured by third parties. The sales and technical teams at TraceParts were finally able to convince us and we do not regret it at all, because the benefits largely surpass the simple service offered to our customers. Marcel Dubois, General Manager for CSR